Optional. Shown on the splash screen before question 1. Supports **bold**, blank lines for paragraphs, and - bullet lists. Placeholders [ContactFirstName], [CompanyName], [BusinessProcess] are replaced at fill-time. Leave the NL field empty to use the built-in default.

Optional. One shared prompt for all languages — Max uses it as his personality and domain briefing on every chat turn. Placeholders [ContactFirstName], [CompanyName], [BusinessProcess], [ContactLanguage] are resolved at fill-time. Leave blank to use the built-in default Max-prompt. The worker also appends its COACH RULES after this, so don't re-specify follow-up limits here.